THE SUBMISSION SHARK WARRANTY
Comfort & protection of your orders is guaranteed.
Domestic Customers (United States and Canada):
We know you will absolutely love our items, but if for any reason you are not satisfied, we are happy to aid you through our warranty process. Simply contact us below and briefly explain your situation and we will guide you through the next steps.
The shipping process is not fulfilled through our company but we understand your order deadlines. If your package is late, please contact us and we will review your request and offer a fair compensation depending on the individual case.
We do not charge a fee for size exchanges. You are responsible for any return shipping costs. If the item returns without damage, we will resend the desired size free of shipping costs.
With an added bonus to our Submission Shark Warranty, we guarantee the product you purchased is free from any design/function defects or it will be repaired or replaced within 45 days from the date of purchase. We will also be responsible for covering any related shipping cost.
WHAT ITEMS ARE NON-RETURNABLE?
Free gifts or promotional items with retail value.
By ordering from Submission Shark, you are absolutely 100% guaranteed to receive items that you will enjoy or receive a fair exchange or a return and refund.
There’s no risk when purchasing from us.
As the brand owner of Submission Shark, I promise that you will absolutely love the products we passionately create or I will personally do everything to my best ability to guarantee a satisfied experience.
Please us with the form below for all return/exchange/warranty inquires, each case will be individually reviewed due to unique restrictions and regulations. Please note that all customs duties and sales taxes are not refundable. All international returns and exchanges are at Submission Shark's discretion. It is advised to use a trusted delivery service with tracking for international returns to guarantee a safe return. Always retain the proof of postage as Submission Shark cannot issue refunds or exchanges for items we do not receive. The cost of returning items outside of the United States and Canada will not be covered by Submission Shark.
ABSOLUTE FULFILLMENT OR 100% MONEY BACK PROMISE
We promise to do our best on a case-by-case basis and employ personal understanding of each individual's case and concerns. Replacement of Products and refunds for products claimed as damaged or not received are subject to Submission Shark's investigation and discretion.
It is your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered. It is highly recommended that you use a tracking service of your return as we cannot process this warranty without physical examination of the product. You will be responsible for paying any taxes & duties or return shipping costs for size exchanges.
Submission Shark will review replacement/return requests only if (a) there is a missing or broken Product, or a print error if Submission Shark is at fault and (b) Submission Shark receives a complaint within 30 days from the day the product was delivered or within 30 days after the estimated delivery date, if the product is missing.